Need a paw?
For game help, purchase questions, bug reports, feedback or privacy requests, email our support team.
You can also copy the address directly: support@elkwai.com.
Help us find the problem.
Include the game name, your iPhone or iPad model, iOS version and what happened. For All Cats Ground, include the universe seed and the steps that led to the issue when available. Screenshots or a short recording can help.
For purchase questions, include the product name and approximate purchase date. Do not send passwords, complete card numbers or payment credentials.
How does nearby play work in All Cats Ground?
Nearby multiplayer uses a shared local network and compatible devices. Allow local-network access in iOS Settings and open Nearby Friends in the game tablet. Solo exploration works offline.
Where is my exploration progress stored?
All Cats Ground keeps its survey records, discoveries, upgrades and resource wallet on your device. These records are not a cloud-save service.
How do I request help with my data?
Email support@elkwai.com with “Privacy request” in the subject. Tell us which game or website interaction your request concerns.